Customer satisfaction should be at the core of any organization. Affirming this belief, the Confederation of Indian Industry (CII) in 2016 institutionalized the ‘CII award for Customer Obsession’ to promote a culture of customer obsession among the Indian industries. The award recognizes customer-centric organizations with the help of an assessment carried out based on the requirement of the “CII IQ Excellence Framework” for managing customer experience. There are three levels to the award: Active Customer Engagement, Customer Centricity & Customer Obsession.
JCB is elated to announce the recognition we have received from CII for Customer Centricity. We take great pride in receiving the award and attribute this success to our employees and their sheer effort to make the customer experience, a delightful one.
We would also like to extend a vote of thanks to all our stakeholders who supported our vision.
Thank you so much CII for this recognition and we promise to always keep our customers at the center of all that we do.