JCB is committed to protecting your personal information and complying with the General Data Protection Regulations (GDPR). This policy describes how we collect, use, store and disclose your personal information.
JCB is made up of a group of related companies and affiliates. JCB Sales Limited is the lead data controller in respect of personal data processed under this policy. JCB Sales Limited’s company number is 0792807 and registered address is JCB World Headquarters, Lakeside Works, Rocester, Uttoxeter, Staffordshire ST14 5JP. JCB sells its products (JCB Products) through an independent network of authorised dealers (JCB Dealers). JCB also works with approved finance partners to deliver financing solutions to customers in relation to JCB Products (JCB Finance Partners).
This policy applies to any personal information provided by you through the JCB website (www.jcb.com) or provided to JCB by JCB Dealers or JCB Finance Partners.
WHY DO WE COLLECT PERSONAL INFORMATION ABOUT YOU?
JCB collects personal information about you to inform you about, and provide you with, JCB Products or services, to deal with any enquiries you may have about them and to improve and develop these for the future.
WHAT PERSONAL INFORMATION DO WE COLLECT?
JCB collects the following types of personal information about you:
For detailed information on the cookies we use and the purposes for which we use them see the JCB Cookies Policy.
HOW DO WE RECEIVE PERSONAL INFORMATION ABOUT YOU?
JCB receives this personal information about you:
HOW DO WE USE PERSONAL INFORMATION ABOUT YOU?
JCB uses this personal information about you:
HOW WILL WE CONTACT YOU?
JCB and its third party service providers (eg, marketing fulfilment agencies), JCB Dealers and JCB Finance Partners may contact you by post, telephone, email and/or text message, unless you have told us not to or have registered with the telephone or post preference services.
WHO DO WE PROVIDE THIS PERSONAL INFORMATION TO?
JCB will provide your personal information to:
WHERE WE STORE YOUR INFORMATION
All personal information we have about you is stored on secure servers operated by JCB or its third party service providers. These third party service providers have access to your personal information needed to perform their functions, but may not use it for other purposes. JCB ensures that these third party service providers will only process your personal data in accordance with this policy and applicable Data Protection legislation.
Your personal information may be transferred to JCB offices operating in countries outside the European Economic Area (EEA) or may be processed by JCB’s third party service providers based or operating outside the EEA. JCB will use appropriate safeguards to ensure that your personal data is treated securely and in accordance the Data Protection legislation in connection to such transfers or processing of your personal data outside the EEA.
Your personal information will be held in JCB’s customer relationship management systems for an indefinite period to manage our relationship with you. JCB will carry out periodic data cleanses of this information to ensure that it is up to date and accurate.
You have the following rights in connection with your personal information processed by JCB:
You have the right at any time to withdraw consent to receiving marketing from JCB and/or to amend the delivery method we use. To manage your rights and delivery preferences please follow the instructions in our marketing communications, enquiry forms or write to us at:
Post: Customer First Department, JCB Sales Limited, JCB World Headquarters, Lakeside Works, Rocester, Uttoxeter, Staffordshire ST14 5JP
You can also exercise any of these rights at any time by contacting us using the contact details provided below.
If you are concerned or have questions about how JCB handles your personal data please contact us and we will do our best to assist you.
Please note that you have the right to lodge a complaint with the UK Information Commissioner’s Office (or any other appropriate supervisory authority), which may be accessed through the following link https://ico.org.uk/concerns/.
Cookies are text files containing small amounts of information which are downloaded to your computer when you visit a website. These cookies allow us to distinguish your device from other users of our website. They cannot be used to identify you personally.
Cookies do lots of different jobs. They are widely used by owners of sites in order to make websites work, or work more efficiently.
Most web browsers allow some control of most cookies through the browser settings. However this will affect the functionality of the websites you visit. You can find more information about cookies at http://www.allaboutcookies.org and http://www.youronlinechoices.eu
The cookies we use on this site are as follows:
Cookies for measuring use of site: These analytical cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, the pages they have visited on the site and where visitors have come to the site from. This allows us to make improvements to the site by understanding how people use it. They do not track your browsing activity on other websites. These cookies do remain on your browser after the end of a session for varying periods of between 24 hours and 2 years.
The site has a toolbar to enable you to share our site on social networking sites such as Facebook and Twitter. We use a cookie that aggregates data about what pages are shared, when and how often. This is used to help us better understand our visitors and to make improvements to the site.
There is a cookie which is used to record when users have watched the introductory video so that a user is not asked whether they want to watch the video on subsequent visits.
Session cookies: There is a cookie that is set which is required for some parts of the site to work properly and allows the service to remember the selections that you have made e.g. choice of language. It is used to establish a user session. It expires at the end of the session when a user exits browser.