Our customers are at the very heart of our business – we aim to provide world-class support and deliver 100% customer satisfaction 24/7 365 days a year. For us it’s about bringing global industry expertise at a local level and giving our customers the assurance that wherever they are in the world, we are there and ready to support their needs.


  • State of the Art World Parts Centre shipping 30,000+ lines per week
  • 17 regional parts warehouses providing 24/7 global support 365 days a year
  • Integrated service and maintenance asset care packages to maximise uptime and machine performance
  • JCB LiveLink telematics that enables complete machine management and security
  • Unique customer experience hub that utilises JCB LiveLink to monitor our customer machines
  • 850 dealers, spanning 150 countries across five continents with over 2,500 dealer depots,
  • 95% parts availability with over 280,000 managed parts
  • Experienced and fully trained JCB technicians at throughout our dealer network
  • Fully equipped service vans that provide onsite support wherever, whenever