JCB Aftersales – Now Buy Your Parts Online

Playing our part 

Ordering genuine JCB parts just became faster, simpler and available whenever customers need it. 

Across construction sites, farms, waste transfer stations, demolition projects and rental fleets, one thing is universal: downtime costs. 

When a machine stops, productivity stalls. Deadlines tighten. Margins feel the pressure. Whether it is a Loadall moving materials on a housebuilding site, a Fastrac battling the elements, a wheeled loading shovel feeding a recycling line or a backhoe loader keeping a utilities project on schedule, every machine has a job to do. And when a part needs replacing, speed and certainty matter. 

That is why JCB has launched JCB Parts Online - a new platform that allows customers to order genuine JCB parts direct, with fast and convenient fulfilment backed by the strength of its trusted dealer network. The platform is now live at parts.jcb.com/UK.

JCB Parts and Attachments General Manager - Product and Marketing, Tania Tams said: “We know how crucial uptime is for our customers. JCB Parts Online has been created to make sourcing genuine parts faster and more convenient, while still keeping the expertise and support of our dealer network firmly in place.

“Customers choosing JCB machines are investing in cutting-edge, innovative technology. To maintain optimum performance they need a fast and reliable way to access genuine parts exactly when and where they need them. This new service ensures exactly that.”

The platform supports parts across the full JCB equipment range - helping construction, industrial, demolition, waste and recycling, agriculture and rental customers maintain the same levels of productivity and performance.

Click and collect can be arranged from a local dealer depot or parts can be delivered direct to the customer’s door. Customers can choose from same / next day collections or standard / next day delivery options.

Any customer looking to purchase genuine JCB parts can register for an account and order instantly. It is simple to find a local dealer for advice, pay securely online - by card or via a dealer credit account - and keep track of orders once placed. Customers can also speak to real people through JCB’s dedicated UK call centre, providing reassurance and expert guidance whenever needed.

Peak efficiency

For businesses operating multiple machines across varied applications, having direct access to a breadth of genuine components through a single platform brings welcome simplicity.

JCB Parts Online covers the key categories that keep machines operating at peak efficiency:

• Powertrain parts are designed for durability and fuel efficiency. These engine and transmission components deliver high quality replacements to keep equipment performing in demanding environments.
• Electrical and lighting systems are designed and tested to work in harmony with the machine, supporting efficient operation and contributing to operator wellbeing during long working days and nights.
• Chassis and undercarriage parts are developed specifically for JCB machines and tested in tough conditions for performance, endurance, noise and vibration control.
• Ground engaging tools are meticulously designed and tested for quality, offering compatibility across a wide range of machines.
• Cab and body parts are built for comfort, protection and durability, with precise fit and integration to maintain safety standards.
• Lubricants and service fluids are rigorously tested and approved to protect engines, transmissions and hydraulic systems.
• Filters are engineered to deliver the optimum level of protection and help reduce running costs.

A genuine advantage

In a competitive market, lower cost alternatives can appear attractive. However, when it comes to safeguarding a substantial machinery investment, the difference between genuine and alternative parts can be seismic.

JCB genuine parts are engineered specifically for JCB machines and bring guaranteed performance across every application. Every component is performance matched to work as part of a harmonious system, ensuring the machine operates as the manufacturer intended.

Non-genuine parts may not meet the same fitability, material quality, stress tolerance or testing standards. Over time, this can affect reliability, increase wear, cause damage and compromise efficiency. There can also be implications for warranty protection and long-term residual value.

For high specification, finely tuned machines designed to deliver in the field, maintaining original performance is essential.

Tania Tams added: “JCB machines are designed as complete systems. Genuine parts ensure that every component works together exactly as it should, guaranteeing performance, efficiency and reliability.”