Experience our Commitment
Our customers’ are at the very heart of our business – we aim to provide world-class support and deliver 100% customer satisfaction 24/7 365 days a year. For us it’s about supplying global industry expertise at a local level and giving our customers the assurance that wherever they are throughout North America, we are there and ready to support their needs.
To deliver our promise of world class customer support, JCB has continued to invest in a comprehensive global network of dealers who deliver the support you need. It is our commitment in North America to offer that same support to our dealers. Your dealers inventory, backed by JCB’s network of Parts Centers across the US and worldwide, along with JCB’s staff of trained experts available 24/7 ensure JCB will be there when you need us the most.
JCB dealers understand that this is a business about relationships, as well as machines. We aim for customer satisfaction every time, and understand that this means supporting the machine throughout its life with unrivaled parts and service support.;
These are just a few of the ways JCB is working to provide a total solution for all of our customers:
- 3 strategically placed Parts Depots throughout the US
- Integrated service and maintenance Assetcare package to maximize uptime and machine performance
- JCB LiveLink telematics that enables complete machine management and security
- Unique customer experience hub that utilizes JCB LiveLink to monitor our customer machines
- 95% parts availability with over 240,000 managed parts
- Experienced and fully trained JCB technicians throughout our dealer network
- Fully equipped service vehicles to provide onsite support wherever, whenever
- State of the Art World Parts Center shipping 30,000+ lines per week
- 15 regional parts warehouses providing 24/7 global support 365 days a year