FAQs
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What are the benefits of using JCB Family Club?
- By scanning the QR code available on the MRP sticker of JCB Genuine parts, the member gets instant loyalty points in form of digital rewards. These loyalty points can be claimed in form of discounts on their next JCB Genuine Part, Lube or attachment purchases.
- The genuinety of the part can also be checked by scanning the QR Code.
My role is not getting approved, what should I do?
Please wait for some time for your role to get approved by your selected approver. If it is taking more time than expected, contact your approver.
Is JCB Family Club 2.0 free to use?
Yes, JFC 2.0 is free with benefits of all the available features.
Is JCB Family Club available for Android or ISO users?
JFC currently supports Android based smartphones.
I have selected an incorrect role. Now how can I request to change the role?
I filled all the details to get registered but cannot access the QR code?
You can access scanning the QR Code only after your role gets approved from your selected approver. If the problem persists even after that, please contact the nearest JCB Dealership.
I changed my registered mobile number; how can I access my JCB Family Club account again?
I am unable to scan the QR code, what should I do?
Following may be the possible reasons:
- QR codes scanned more than predefined limit.
- QR code already scanned.
- QR code Validity expired.
- User account has been blocked.
- QR code is Invalid.
Please check and contact the nearest JCB Dealership.
How many times can the QR code be scanned?
The QR code can be scanned multiple times, but loyalty points can be availed only once for a member/ role, depending on the loyalty matrix.
How do I register on JCB Family Club?
To register on JFC,
- Open the Livelink app and click on the JFC Icon.
- Complete the signup process.
- Follow the instructions to enter your information and get registered in the program.
For more details, contact your nearest Dealership.