Our customers are at the very heart of our business – we aim to provide world-class support and deliver 100% customer satisfaction 24/7 365 days a year. For us it’s about bringing global industry expertise at a local level and giving our customers the assurance that wherever they are in the world, we are there and ready to support their needs.

  • State of the Art World Parts Centre shipping 30,000+ lines per week
  • 15 regional parts warehouses providing 24/7 global support 365 days a year
  • Integrated service and maintenance asset care packages to maximise uptime and machine performance
  • JCB Livelink telematics that enables complete machine management and security
  • Unique customer experience hub that utilises JCB Livelink to monitor our customer machines
  • 750 dealers, spanning 120 countries across five continents with over 2,000 dealer depots,
  • 95% parts availability with over 240,000 managed parts
  • Experienced and fully trained JCB technicians at throughout our dealer network
  • Fully equipped service vans that provide onsite support wherever, whenever

JCB Service Backup

Mr JCB used to say: "Our customers can get along without us. We can’t get along without them." That’s continued to be our customer service mantra ever since.

JCB Service Packages

The JCB Assetcare range of JCB Service Support packages are designed to offer service and extended warranty packages for customers of large and small fleets.

JCB Parts

Our always available genuine JCB parts are designed to work in perfect harmony with your machine for optimum performance and productivity.

JCB LiveLink

JCB LiveLink provides the machine owner with important information regarding the operation, performance, security and health of their machine.